AI Awareness for Business Professionals

INTRODUCTION 

Artificial Intelligence is no longer a future trend; it is now a practical workplace tool. This engaging and practical workshop is designed to help business professionals understand AI, remove fear and confusion, and discover how AI can improve productivity, communication, decision-making, customer service, and innovation.  

Participants will learn what AI really is, what tools are available today, risks and ethics, and how to start using AI intelligently in their own jobs.  

LEARNING OBJECTIVES

By end of training participants will:  

• Understand AI clearly without technical jargon  
• Know useful AI tools for work  
• Use AI more responsibly  
• Save time on repetitive tasks  
• Gain confidence for future AI adoption  
• Learn prompting basics

Module 1 – AI Made Simple: What Every Professional Should Know  

Topics Covered:  

• What is Artificial Intelligence? (simple explanation)  
• AI vs Automation vs Machine Learning vs Chatbots  
• Why AI matters now  
• How AI is already used in daily life:  
• Google Maps
• Netflix recommendations
• Spotify playlists
• Uber pricing   
• AI myths and misconceptions  

Module 2 – AI in the Modern Workplace  

Practical Business Applications:  

• Writing emails faster  
• Summarising reports  
• Preparing presentations  
• Customer service responses  
• Brainstorming ideas  
• HR job descriptions & interview questions  
• Sales proposals & marketing content  
• Data analysis support  
• Meeting minutes generation  

Tools Demonstration: ChatGPT, Microsoft Copilot, Canva AI tools, Grammarly 

Module 3 – AI Risks, Ethics & Smart Use  

Topics:  

• Can AI make mistakes? Yes.  
• Hallucinations explained simply  
• Confidentiality risks  
• Bias in AI systems  
• Deepfakes and misinformation  
• When NOT to rely on AI  
• Human judgment remains essential  

Module 4 – Future of Work: Will AI Replace Jobs?  

Discussion:  

• Jobs likely to change  
• Tasks AI can automate  
• Human skills becoming more valuable:  
• Critical thinking
• Communication   
• Leadership   
• Emotional intelligence
• Creativity   
• Decision making   

Module 5 – Action Plan for Your Workplace  

Participants Build Their Own AI Opportunity List:  

• 3 repetitive tasks AI can help with  
• 3 areas where quality can improve  
• 3 risks to manage  

Module 6 – Basic Prompting Skills  

Learn How to Ask AI Properly  

• What is a Prompt?  
• Prompt Engineering Basics  
• Advanced Prompts   

Prompting Techniques: 

• Ask better questions  
• Give context   
• Request formats (table, bullet list, summary)  
• Improve outputs step by step  

Live Practice 

Module 7 – Hands-On AI Productivity Lab  

Participants practice:  

• Writing professional emails  
• Summarising a long text  
• Creating meeting minutes  
• Drafting proposal ideas  
• Building social media posts  
• Brainstorming business improvements Using ChatGPT or similar tools.

Module 8 – AI Strategy for Leaders / Managers  

• Where to start in the organisation  
• AI quick wins   
• AI governance basics  
• Staff adoption strategy  
• Productivity measurement  
• Upskilling employees  

PROGRAMME STRUCTURE

• Audience: Managers, Executives, Supervisors, Admin Staff, Sales Teams, HR, Finance, Operations, Entrepreneurs  
• Level: Beginner to Intermediate (No technical background required)  
• Delivery: In-person/Live Online
• Accreditation: MQA Approved 
• Funding: 90% Eligible for HRDC Refund
• Recognition: CPD points available