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About BDO Solutions

BDO Solutions is a Great Place To Work™ certified organisation where people really matter. We are also recognised in Mauritius among the Top 10 Best Workplaces.

Send us an email on hrsol@bdo.mu if you have any questions on the above opportunities, or for any other career-related inquiries.

Visit our Careers page to view all job openings at BDO Solutions.

WE ARE HIRING!

Join our passionate team at BDO Solutions as a Service Desk/IT Support Analyst! 💻

Whether you're a recent HSC leaver with computer science as main level, a diploma holder in IT, or a fresh IT graduate, we have immediate opportunities waiting for you. 💡

JOB DESCRIPTION:

  • Provide support and management of incidents and service requests according to established IT Service Management (ITSM) processes and procedure
  • Ensure accurate recording of client and incidents details and troubleshooting progress
  • Resolve incidents and service requests, sometimes using automated or standardised and documented resolution processes
  • Escalate incidents and service requests to higher support levels or specialist support teams in accordance with established ITSM processes and SLAs
  • Identify potential issues and act on these in accordance with the established ITSM processes
  • Serve as an escalation point for incidents and service requests raised as an application champion for an assigned suite of line of business services
  • Maintain a high degree of customer service for all support queries, take ownership of user problems and be proactive when dealing with user issue
  • Excellent interpersonal and team collaboration
  • Ability to work under pressure

JOB REQUIREMENTS:

 Qualifications & Experience

  • HSC with Computer Science A-level or Degree/Diploma in IT
  • Ability to work on shift hours (24x7 on 3 shifts)
  • Good IT troubleshooting skills
  • Customer Focused and Quality Oriented
  • Good communication and telephone skills
  • Effectively demonstrates teamwork, problem solving, demonstrate the ability to quickly acquire knowledge in the support of applications and services
  • Excellent English language proficiency

The following would be an advantage:

  • Professional qualifications (CCNA / MCP / MCSA / MCSE)
  • Conversant with Office 365
  • Experience in IT Support or Service Desk
  • Fundamental knowledge of the ITIL framework and or/other IT Service Management methodologies
  • Knowledge in Active Directory, Microsoft Operating Systems, Backup Technologies
  • Knowledge of maintaining Windows Workstations & Office 365 environments, Ms Exchange, Basic LAN and WAN troubleshooting

👉Apply now at hrsol@bdo.mu with subject 'REFIT/03'. 

Don't miss out – deadline to apply is 19 April 2024.

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