Our Value Creation Framework
Together with you, we deliver exceptional solutions for value creation and augment your operational efficiency.
Our value creation framework builds on our transformation enablers that gauge operational data from systems and tools to help us review, optimise and reengineer end-to-end processes, thereby fostering efficiency and productivity gains and adding real value.
Our framework provides various benefits to our clients. On one side there is measurable time and cost saving through our process reengineering methodology. On the other side, it thrusts you towards operational excellence with our continuous improvement approach.
Our framework provides various benefits to our clients namely:
Digital Strategy & Innovation
- Robotic Process Approach to improve processes
- In-House Digital Solutions
- Integrated operations: we accompany clients in their digitalization journey
- Cloud services
- Partnership with key industry player
- 600+ highly qualified and experienced specialists who are 100% bilingual in French and English
- We create value for our talents through continuous capability development , coaching but above all through our culture of learning
- Flexibility and agility are in our DNA as we have built the notion of change within our culture. Our talents are trained to have the agility and skills to passionately indulge in value creation for our clients.
Information Security & Compliance
- ISO 27001 Certification ensures compliance to security regulations. We are currently implementing ISO 27002
- Data privacy: Adherence to GDPR (General Data Protection Regulation) requirements, Mauritius Data Protection Act (2007) and ITIL (IT Infrastructure Library) compliant. Working towards implementation of Privacy Information Management System
- Training: Ongoing workforce training in Data Protection, Information Security and Privacy
- NIST - Security against latest network threat
- Highly skilled Cybersecurity experts
- Regulatory compliance: Our cross-border team ensures compliance with legislation of each country.
Risk and Quality Management
- We bring operational excellence with our continuous improvement approach, thorough review of existing systems and work methodology
- Risk & Quality integrated in all our processes: We foster efficiency, productivity gains and value-adds whilst managing risks
- Continuous audits for event tracking and on-going improvement.
- Our Process Optimisation approach triggers a rethink of current process and fosters efficiency and productivity gains and adding real value.
Client Relationship Management
- SLAs guaranteed to meet clients’ expectations on performance, governance, compliance, quality and risk management
- Unique contract for global organisations
- Good feedback from clients: CSAT score of 97% (2021).