IT Service Management

WHY SHOULD YOU OUTSOURCE IT SERVICE DESK?

Today, many organisations are faced with the challenge of running their core business and trying to maintain a cost-effective and optimised IT Service Desk. With the rapidly changing IT landscape and the continual emergence of new technologies, it can be difficult to keep abreast of the latest innovations in IT and focus on your business growth.

Outsourcing your IT Service Desk provides access to the best expertise and systems at a cost less than hiring and training the in-house staff. It allows you to reduce your overhead costs while allowing you to easily scale up for a 24x7x365 service coverage with access to highly experienced and certified resources for your IT Support. Most importantly, it ensures you keep pace with your business plans and strategic insights to fuel your business growth.

OUR SERVICES

Centralised services

• Help reduce IT costs by improving IT infrastructure through virtualization and Azure technologies
• Deploy and administer Office 365 services
• Provide endpoint management to hardware and software through remote support
• Review, implement and manage disaster recovery and backup solutions to safeguard data to ensure business continuity.

Technical services (24x7x365)

• Provide omni-channel support through our skilled customer centric team with expertise on Global Operations, Microsoft 365 systems and leading service desk solutions
• Act as a single point of contact with round the clock model to provide hardware, software and cloud support
• Apply continuous improvement and best practices to maintain high quality of service and deliver as per agreed key performance indicators
• Implement and deploy automation solutions to promote smooth interactions amongst team members and end-users for fast ticket resolution.

HOW BDO SOLUTIONS CAN HELP? 

BDO Solutions has extensive experience in delivering round the clock personalised IT Service Management Services to end users across some 167 countries around the globe.  Our Managed IT Service Desk solution builds on years of know-how within the outsourcing area, crystallised in our propriety artefacts that centres around automation, quality, governance and operational frameworks to provide the managed service ecosystem for ‘World Class’ customer service delivery and enhanced employee engagement. The artefacts are customisable to seamlessly fit the business practices, operational needs and culture of organisations. 

Talk to us!  

✅ Book a free session with our experts to explore together your outsourcing options.   

Call us on +230 460 9999 or email us at bdsol@bdo.mu 📞📧

Request for Proposal