For many organisations, delivering Service Desk support, providing Incident Management and meeting user demands effectively is costly and resource intensive. The challenges multiply when operations span multiple countries, time zones and language requirements.
At BDO, we offer a fully customisable helpdesk solution allowing you to outsource all or part of your IT helpdesk to us. Your end users can contact a dedicated team at BDO on a dedicated phone number. This can be one of your own extension numbers and the call response can be branded to represent your business. We create the perception with your end user that the helpdesk is a department within your business and not an external partner. In facilitating this we work closely in partnership with your business, building relationships with key stakeholders, getting to know your IT environment and understanding what is important to your business.
Our services include: