When choosing a destination for offshore outsourcing, numerous factors come into play. It’s essential to choose a destination where efficiency, quality, cost-effectiveness, and success potential are key. Amid various global options, Mauritius emerges as a standout choice, ranking 32nd globally (Kearney Global Services Location Index 2023). Renowned as a world-class International Financial Centre (IFC) and hailed as one of Africa's most stable and prosperous nations, as demonstrated by its numerous international accolades.
Mauritius is rapidly emerging as a destination of choice for Business Process Outsourcing (BPO) and IT Outsourcing (ITO), with a contribution of 5.9% to the nation's GDP in 2022. This sector's success is attributed to Mauritius' strategic geographical location, a highly skilled bilingual workforce, and robust IT infrastructure. These factors, combined with a focus on reliability, quality, and innovation, distinguish Mauritius from competitors that primarily emphasize cost reduction.
Why Mauritius is the Preferred Choice for Offshore Outsourcing?
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Ease of doing business in Mauritius: A world-class IFC
Mauritius is recognized as a model of business excellence in the sub-Saharan African region. The nation’s business-friendly environment, democratic governance and economic freedom, alongside a sophisticated and well-regulated IFC, establishes the country as a secure and appealing destination for diverse business ventures.
Mauritius’s extensive network of Double Taxation Avoidance Agreements (DTAAs) and Investment Promotion and Protection Agreements (IPPAs), further solidifies its reputation as a dependable and attractive destination for global enterprises. This strong financial framework positions Mauritius as an optimal choice for businesses seeking a reliable and efficient IFC.
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Economic, Political, and Social Stability
With its economic, political, and social stability, Mauritius offers a solid foundation for offshore outsourcing. Boasting one of the highest GDPs per capita in Sub-Saharan Africa, its diversified economy attracts substantial foreign investment. The country also upholds good governance and a sound and transparent legal framework that strongly upholds the rule of law, ensuring a secure political climate.
Highlighted in the 2023 Index of Economic Freedom, Mauritius's judicial effectiveness and government integrity scores surpass the global average, demonstrating the country's dedication to upholding ethical standards in governance. Additionally, its multicultural society is a testament to inclusivity and workforce cohesion, contributing to the country's reputation for peace and harmony. This is further evidenced by Mauritius's ranking as the most peaceful country in sub-Saharan Africa in the 2023 Global Peace Index Report by the Institute for Economics & Peace.
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Data Privacy
In the outsourcing industry, data privacy is paramount. The Data Protection Act 2017 underscores Mauritius' commitment to data security and confidentiality. The act aligns with the EU's General Data Protection Regulation (GDPR), a key legal framework that mandates strict data protection and privacy standards, applicable to any entity handling the personal data of EU residents. This demonstrates Mauritius' robust approach to data privacy, ensuring that personal data is collected, processed, and stored with the utmost integrity, positioning Mauritius as an attractive and reliable outsourcing destination in the global market.
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Our talents: Mauritius’ highly skilled bilingual experts
A key strength of Mauritius is its well-educated, bilingual workforce, proficient in English and French. This linguistic ability is an asset for global businesses, especially those operating in French-speaking regions. The country’s strong education system consistently produces top-tier professionals with international qualifications in different fields: ACCA and ACA rank high in Accounting, whilst in Information Technology, Microsoft Certified professionals and ITIL are popular. This blend of bilingualism and diverse international qualifications underscores Mauritius's capability to meet varied business needs.
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Competitive Operational Costs
Mauritius offers competitive pricing structures, making it an economically viable option for outsourcing operations. By leveraging competitive labour costs, businesses can optimize their operational costs without compromising quality.
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Technology Hub
Mauritius is rapidly advancing as a prominent technology hub, boasting a state-of-the-art IT infrastructure and exceptional global connectivity. The island is connected to the worldwide network through three major submarine fibre optic cables: South Africa Far East (SAFE), Lower Indian Ocean Network (LION)/LION2, and METISS. These cables are pivotal in providing robust, high-speed, and redundant international connectivity, essential for seamless data transfer and reliable communication.
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A well-defined legal and regulatory framework
Mauritius features a hybrid legal system, blending civil and common law practices, governed by principles derived from the French Code Napoleon and the British common law. This system emphasizes high ethical standards ensuring a secure and dependable environment for outsourcing services.
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Convenient time-zone GMT+4
Mauritius is strategically located in a favourable time zone GMT+4, facilitating real-time collaboration and support for communication across continents, especially Europe, Asia and Africa.
ACCOLADES RECEIVED BY MAURITIUS
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Kearney Global Services Index (2023): 32nd globally & 1st in Africa
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Economic Freedom of the World Report (2023) - Fraser Institute: 15th globally and 1st in Sub-Saharan Africa.
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Global Innovation Index 2022 (World Intellectual Property Organization (WIPO): Mauritius ranked first in Sub-Saharan Africa and 45th globally.
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Index of Economic Freedom Report by Heritage Foundation (2023): It tops the rank in the region for being ‘fully democratic’ and ‘economically free’.
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Mo Ibrahim Index of African Governance Report (2022): 1st in Africa
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Democracy Index Report (2022): 21st globally & 1st in Africa
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Global Peace Index Report (2023): Institute for Economics & Peace – 1st in sub-Saharan Africa
How BDO Solutions can help?
Discover how BDO Solutions elevates outsourcing in Mauritius. We blend the island's unique strengths with our expertise in Managed IT and Accounting services. Our bilingual team delivers customized, efficient solutions that enhance operational efficiency, reduce costs, and assure quality. Trust us to transform your business processes with innovative, cost-effective strategies.
Talk to us!
✅ Book a free session with our experts to explore together your outsourcing options.
Call us on +230 460 9999 or email us at bdsol@bdo.mu 📞📧